Privacy Policy

Personal data is any information recorded electronically or by other means that can identify a specific natural person, excluding anonymized information. In this Policy, personal data that may be requested from you will be highlighted in bold and underlined. Before providing any personal data to this website, please consider carefully and agree that your personal data can be processed for the purposes and in the manner described in this Privacy Policy.

1.1 When you log into your account on this website, we will collect the personal data you provide to us, including your email address.

1.2 When you use the recharge and consumption functions on this website, we need to collect your third-party payment account information (bank card number or other forms of payment account information) during the payment process. We will also collect your purchase records and consumption records to query your transaction history during subsequent services. We will do our utmost to protect the security of your virtual items. This information is considered sensitive, and we will obtain your explicit consent before collecting it. Collecting this information is necessary to realize the consumption function of this website; otherwise, the transaction cannot be completed.

1.3 When you use this website, the system will generate some log information, including your IP address, access date and time, hardware or software system information, and unique identifiers. Within the scope permitted by relevant laws, Playbest may use this information for data statistics and provide it to advertisers and/or our partners.

1.4 If you register or log in to this website using accounts from Facebook, Google, Line, Twitter, etc., we may collect the following information: (1) your first and last names and other publicly available information; (2) your friends list; and (3) the email linked to your account. Similar information exchanges will occur when you link your Playbest account with other companies (such as Twitch and gaming platforms).

1.5 We will use your personal data for the following purposes:

1. 1. To create an account for you on this website;
2. 2. To provide customer support services;
3. 3. To protect the security of our products and services;
4. 4. To improve our products and services;
5. 5. To contact you and send you important notifications.

2. How This Website Uses Cookies and Similar Technologies

To ensure the normal operation of this website, we sometimes store small data files called Cookies on your computer or mobile device. A Cookie is a plain text file stored by a web server on your computer or mobile device. The contents of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser or mobile application. Cookies typically contain identifiers, site names, and some numbers and characters. With the help of Cookies:

2.1 The website can remember your single visit (using session cookies) or multiple visits (using persistent cookies), simplifying your repeated login steps, helping to determine your login status, and ensuring the security of your account or data.

2.2 The website can save your personal preference settings, such as the language, font size, and other browsing preferences on your computer or mobile device.

This website will not use Cookies for any purpose other than those stated in this Policy. You can manage or delete Cookies according to your preferences. For more details, please see AboutCookies.org. You can clear all Cookies saved on your computer, but if you do so, you will need to manually change user settings every time you visit our website.

For detailed instructions on how to change your browser settings, please visit the following links:

• Internet Explorer: http://support.microsoft.com/kb/260971
• Google Chrome: https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies
• Mozilla Firefox: http://support.mozilla.org/en-US/kb/Cookies
• Safari: http://support.apple.com/kb/PH5042
• Opera: http://www.opera.com/browser/tutorials/security/privacy/

If you need further information on how we use Cookies or similar technologies on this website, please click here to view the details.

3. How This Website Discloses Your Personal Data

3.1 The personal data you provide to Playbest, as well as other data collected by Playbest, allows us to provide you with the products or services you have ordered (if applicable, depending on whether such functions or services are provided), inform you of new product or service information, features, or enhancements, or address your customer service or technical support issues.

3.2 We may enhance or combine the personal data collected through this website or the services or products provided by Playbest with data obtained from third parties, and take measures in accordance with applicable laws and regulations, such as updating your contact information, conducting market analysis, improving our products, services, or systems, or for other purposes described in this Privacy Policy. We also use this data to protect our services and users, prevent cheating and fraud, monitor harmful behavior, and fulfill our contractual obligations with you. Additionally, we use your data to operate our business, including analyzing our performance, conducting research, fulfilling our legal obligations, and for recruitment purposes.

3.3 In accordance with applicable legal requirements or in response to legal processes, Playbest may also disclose your personal data to relevant law enforcement or other government agencies. In certain jurisdictions, if Playbest is involved in reorganization, merger, or bankruptcy and liquidation proceedings, your personal data may be disclosed to the transaction party.

3.4 Additionally, as a multinational company, we may share personal data among Playbest’s affiliated companies. You agree that these entities have the right to use your personal data and to receive relevant information sent by these entities. Sometimes, Playbest may engage third-party vendors to collect and process personal data on its behalf (for product and prize redemption, etc.). In such cases, Playbest will enter into written agreements with third-party vendors that comply with this Privacy Policy to control the use of your data by third-party vendors. Furthermore, because certain services are provided with the assistance of partners, your personal data may be collected by companies other than Playbest. If you do not wish to share your personal data, you may choose not to use the specific service or refuse to provide or transmit any personal data.

4. How This Website Allows You to Access or Modify Your Personal Data

4.1 You should ensure that all personal data submitted is accurate. Playbest will make every effort to maintain the accuracy and completeness of personal data and keep it up-to-date.

4.2 When required by applicable law, you may: (1) have the right to access specific personal data we hold about you; (2) request us to update or correct inaccurate personal data we hold about you; (3) refuse or restrict our use of your personal data; and (4) request us to delete your personal data. If you wish to exercise these rights, please contact us by sending an email to service@playbest.net. For security purposes, you may need to provide a written request. We will refuse to process requests if we have reasonable grounds to believe they are fraudulent, infeasible, or would violate the privacy of others.

4.3 When required by applicable law, you also have the right to withdraw your consent. However, withdrawal does not affect the legality and effectiveness of our processing of your personal data based on your consent before the withdrawal, nor does it affect our data processing activities based on other applicable lawful grounds.

5. How This Website Protects and Retains Your Personal Data

5.1 Playbest values the security of personal data. We implement appropriate physical, managerial, and technical safeguards to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use encryption technology to ensure data confidentiality; we use protection mechanisms to prevent malicious attacks on data; we deploy access control mechanisms to ensure that only authorized personnel can access personal data; and we conduct security and privacy protection training courses to enhance employees’ awareness of the importance of protecting personal data. While we strive to protect your personal data, please note that no security measures are perfect or impenetrable.

5.2 We will not retain your data for purposes other than those defined in this Policy.

5.3 We will process and retain your personal data during the service period of the product. After you cancel your account, your personal data will be deleted. However, without conflicting with the laws of the country or region where you reside, we reserve the right to retain:

1. 1. Personal data processed for security and audit requirements, such as your account data, will be retained for up to one (1) year from the date you cancel your account;
2. 2. Login logs collected to ensure the security of your data and services and to improve service performance and quality will be retained for up to twelve (12) months from the date of collection.

5.4 Upon the expiration of the retention period, we will delete or anonymize your personal data unless otherwise required by laws and regulations.

6. How This Website Handles Minors’ Personal Data

6.1 Our products, websites, and services are primarily intended for adults. Minors must obtain the consent of their parents or other legal guardians (hereinafter referred to as “guardians”) before participating in online activities. Without parental or guardian consent, minors are not permitted to create their own user accounts. We will protect minors’ relevant information in accordance with the relevant national laws and regulations.

6.2 In cases where we collect personal data of minors with parental consent, we will only use or disclose this data when permitted by law, with explicit consent from the parents or guardians, or when it is necessary to protect the minors. If Playbest discovers that it has collected personal data of minors without verifiable parental consent, it will endeavor to delete the relevant data as soon as possible.

7. Third-Party Providers and Their Services

7.1 To ensure a smooth browsing experience, you may receive content or web links provided by external third parties in cooperation with Playbest. This website does not control such third parties. You may choose whether to access links, content, products, and services provided by third parties.

7.2 This website cannot control the privacy and data protection practices of third parties, and these third parties are not bound by this Policy. Please refer to the privacy protection statements of these third parties before submitting personal data to them.

8. How Your Personal Data is Transferred Globally

Playbest is a multinational company, which means that the personal data collected by Playbest may be processed and stored in the country/region where you use the products or services, in other countries/regions where Playbest or its affiliates, subsidiaries, service providers, or business partners have a presence, or accessed from these countries/regions. Data collected by this website may be transferred across national borders to countries and regions outside the country or region where you use our services, where the data protection laws may differ, and may be less stringent than those in the country/region where you initially provided the information or where your information was initially collected. In such cases, Playbest will take measures to ensure that the data we collect is processed in accordance with this Policy and applicable laws. When performing international data transfers, we will protect your personal data in accordance with all applicable data protection laws.

9. Updates to This Policy

We may periodically modify or update this Privacy Policy. If there are significant changes, we will provide prominent notification and, where feasible, notify you through available channels and methods. We encourage you to visit this Privacy Policy frequently to stay informed of the latest changes.

10. Contact Information

If you have any questions, comments, or complaints regarding this Policy, please contact us by sending an email to service@playbest.net.

When Playbest processes your personal data according to this Privacy Policy, the Playbest entity that responds to your requests, communicates with you, provides you with products or services, or enters into or is about to enter into a contract with you is the data controller of the relevant personal data.