Privacy Policy
Last modified: August 29, 2022
Playbest member center and services on the site (the “Website”) are operated by Playbest Limited and its affiliates (“Playbest”, “we”, or “us”). This Privacy Policy (the “Policy”) governs the collection and use of information by the Website in providing services to you. Please carefully read and understand this Privacy Policy before using the Website and submitting your personal data to us.
You acknowledge that you have read and understood this Privacy Policy. Please do not use the Website if you do not agree to this Privacy Policy. By clicking “I agree” in the registration process, you shall be deemed to have fully accepted all terms hereunder.
This Policy explains how we process your personal data. We hope you can understand the following contents after reading this Policy.
1. How do we collect and use your personal data?
2. How do we use cookies and similar technologies?
3. How do we disclose your personal data?
4. How do we access or modify your personal data?
5. How do we protect and retain your personal data?
6. How do we process minors’ personal data?
7. Third-party providers and their services
8. International transfers of your personal data
9. Updates to this Policy
10. Contact information
1. How do we collect and use your personal data?
Personal data refers to all kinds of information, recorded electronically or otherwise, that is related to an identified or identifiable natural person, not including information that has been anonymized. Personal data that may be requested from you will be bold and underlined. Before providing any personal data to the Website, please carefully consider if such provision is proper and agree that your personal data can be processed for the purposes and by the methods set forth in this Policy.
1.1 We will collect the personal data you provide to us, including the e-mail filled in by you when you log into your account on the Website.
1.2 If you use the top-up and consumption function of the Website, we will collect the account information of your third-party payment account (bank account number or other forms of payment account information) when you make a payment and we will collect your purchase history, consumption records for inquiring your transaction records in subsequent services. We will use our best efforts to maintain the security of your virtual items. The foregoing information is sensitive, and we will obtain your express consent before collecting such information. Collecting such information is necessary for the consumption function of the Website and the transaction cannot be fulfilled without collecting such information.
1.3 When you use the Website, the system will generate some log information, including recording your IP address and the date and time of your visit.
1.4 We will use your personal data for the following purposes:
1) creating an account on the Website for you;
2) providing you with customer support service;
3) protecting the security of our products and services;
4) improving our products and services;
5) contacting you and giving important notices to you.
2. How do we use cookies and similar technologies?
To ensure the proper operation of the Website, we may from time to time place small data files called cookies on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device, and the content of a cookie can be retrieved or read only by the server that creates the cookie. Cookies are unique to the browser or mobile application you are using. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies will enable the Website to:
2.1 remember the single visit (using a session cookie) or repeat visits (using a persistent cookie) of a user to facilitate login and manage your login state and account or data security; and
2.2 remember your preferences, such as the language and font size on your computer or mobile device or other browsing preferences.
The Website will not use cookies for any purposes not stated in this Policy. You can manage or delete cookies according to your preferences. For details, please visit AboutCookies.org. You can clear all the cookies stored on your computer. However, after doing so, you will have to change the user settings every time you visit the Website.
For details about how to change browser settings, please visit:
Internet Explorer: http://support.microsoft.com/kb/260971
Google Chrome: https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies
Mozilla Firefox: http://support.mozilla.org/en-US/kb/Cookies
Safari: http://support.apple.com/kb/PH5042
Opera: http://www.opera.com/browser/tutorials/security/privacy/
3. How do we disclose your personal data?
3.1 If so required by applicable laws or in responding to legal procedures, we may disclose your personal data to competent law enforcement agencies or other government agencies. In some jurisdictions, your personal data may be disclosed to the counterparty in the event of reorganization, merger, bankruptcy, or liquidation proceedings of Playbest.
3.2 Playbest may also disclose your data when it is reasonably necessary, such as disclosure deemed necessary and proper by us for performing contracts, preventing personal injury or property loss, or investigating potential or actual illegal acts.
3.3 In addition, we, as a multinational company, may share your personal data with our affiliates.
4. How do we access or modify your personal data?
4.1 You should undertake to ensure the accuracy of all personal data submitted to the Website. Playbest will use its best efforts to maintain the accuracy and completeness of the personal data and keep the data up-to-date.
4.2 If so required by applicable laws, you may (1) have access to certain personal data of you held by us; (2) request us to update or correct inaccurate personal data of you held by us; (3) refuse or limit our use of your personal data; and (4) request us to delete your personal data. If you intend to exercise such rights, please contact us by e-mail (service@playbest.net). Your written request may be required for security purpose. We may decline the request if we have reasonable grounds to believe that the request is fraudulent, infeasible, or detrimental to the privacy of others.
4.3 If allowed by applicable laws, you have the right to withdraw your consent at any time. However, withdrawal does not affect the legitimacy and effectiveness of how we process your personal data based on your consent before the withdrawal is made; nor does it affect any data processing based on other lawful bases other than your consent.
5. How do we protect and retain your personal data?
5.1 The security of your personal data is important to us. We use appropriate physical, management, and technical measures to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use encryption technologies for data confidentiality, protection mechanisms to prevent attacks, and access control mechanisms to permit only authorized access to your personal data. We also train our employees on security and privacy protection to ensure they have a solid understanding of personal data protection. Despite our commitment to protecting your personal data, no data can be guaranteed to be 100% secure.
5.2 We will not keep your data for any purpose other than those set forth herein.
5.3 We will process and keep your personal data during the service life of our product. After you delete your account, your personal data will be deleted. Nonetheless, we have the right to retain:
1) your personal data processed for security and audit purposes, such as your account data, up to one (1) year from the date you delete your account; and
2) login records collected for the purpose of maintaining your data and service security and improving service performance and quality, up to twelve (12) months from the date of collection.
5.4 Upon the expiration of the retention period, we will delete or anonymize your personal data, unless otherwise required by laws.
6. How do we process minors’ personal data?
6.1 Our products, websites, and services are primarily intended for adults. A minor shall not use the Website without the prior consent of his/her parent or another guardian (a “guardian”). A minor must not create a user account without the consent of a parent or guardian. We will protect minors’ relevant information in accordance with stipulations of relevant national laws and regulations.
6.2 If a minor’s personal data is collected with the consent of his/her parent, we will only use or disclose the data to the extent permitted by law, with the explicit consent of the minor’s parent or guardian, or when necessary for the protection of the minor. If we accidentally collect a minor’s personal data without verified prior consent from the minor’s parents, we will try to delete the data as soon as possible.
7. Third-party providers and their services
7.1 To ensure a smooth browsing experience, you may receive contents or web links from third parties other than Playbest and its partners. The Website does not have the right to control such third parties, but you can choose whether to visit the links, contents, products, or services provided by third parties.
7.2 The Website cannot control the privacy and data protection policies of third parties, who are not subject to this Policy. When you submit personal data to such a third party, please read and refer to the privacy protection policy of the third party.
8. International transfers of your personal data
Playbest is a multinational company. As such, the personal data we collect may be processed, hosted, or accessed in the country or region where you use our products or services, or other countries or regions where we or our affiliates, subsidiaries, service providers, or business partners have branches. Data collected by this Website may be transmitted internationally to countries or regions other than the country or region where your use our services and these countries/ regions may have different data protection laws, including countries/regions whose data protection laws are not so restrictive as the country/region where your information is first provided or collected. In such circumstances, Playbest will take appropriate measures to ensure that the data we collect is processed in accordance with this Policy and applicable laws. We will protect your personal data in accordance with all applicable data protection laws when data is transferred internationally.
9. Updates to this Policy
We may modify or update this Policy from time to time. In case of any material modification, we will provide a prominent notice and will inform you of the modification by feasible channels and methods to the extent possible. We encourage you to review this Privacy Policy from time to time for the latest change.
10. Contact information
If you have any questions, suggestions, or complaints regarding this Policy, please contact us by e-mail at service@playbest.net.
If Playbest processes your Personal Data in accordance with this Privacy Policy, the Playbest entity that responds to your request, contacts you, provides products or services to you, or enters into or is about to enter into a contract with you shall be the data controller of relevant personal data.